• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎05-19-2021 03:05 AM - edited ‎05-19-2021 03:07 AM

HP Recommended
Product: HP Pavilion Power Desktop 580-1xx
Operating System: Microsoft Windows 10 (64-bit)

When I try to access my bios through uefi firmware settings I restart and when the start up menu comes up I press f10 to access bios set-up and when I click f10, it just logs me in to the pc and and nothing happens

7 REPLIES 7

‎05-19-2021 07:07 AM

HP Recommended

Sometimes the new PC's are difficult to get into the BIOS.  I have found this to work nicely

Start tapping the Esc key BEFORE starting the PC and then press the start button.
Keep tapping the Esc key until a popup menu shows.  Then pick the submenu that has BIOS settings


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎05-20-2021 02:32 AM

HP Recommended

I just tried it then it took me to the popup menu and when I clicked the bios key (f10) it just continued with the start up of the pc

Was this reply helpful? Yes No

‎05-20-2021 04:09 AM - edited ‎05-20-2021 04:11 AM

HP Recommended

Interesting.  Do any of the other choices actually work, F1, F2, or F9?

Try them.  It might be the keyboard is not being recognized properly and just going ahead to start.

BTW: when you do F1, what is the product number for that PC?


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎05-20-2021 04:18 AM - edited ‎05-20-2021 04:20 AM

HP Recommended

F1 and F2 work but F9 doesn't, Esc doesn't work either. 

 

The SKU Number is: 2NK38AA#ABG

And the Serial Number is: 4CE8151KRN

Was this reply helpful? Yes No

‎05-20-2021 04:55 AM

HP Recommended

Since there are not keyboard or mouse ports, I assume that a USB wireless type (that came with the system) is being used.  Also assuming the sending host is connected at the rear ports (if they use the built-in bluetooth as host there will not be an apparent separate host connect).  If that host is connected to the USB 3.0 ports, try connecting to the USB 2.0 ports - the one in the same general area as the Ethernet port. 

Replace the batteries in the keyboard and mouse.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎05-20-2021 05:01 AM

HP Recommended

All my usb ports are in use as I have have a wired keyboard, mouse, speakers, headphones and printer, so what do I do about that?

Was this reply helpful? Yes No

‎05-20-2021 06:36 AM

HP Recommended

If all of the USB ports are in use, there is a possibility to use a powered USB hub.  Depending on the variety of devices, the USB 2.0 devices, if they are more plentiful than the USB 3.0, can use a USB powered hub and plugged into the USB 2.0 source port.  If there are more USB 3.0 devices, then get a USB 3.0 powered hub and host from the USB 3.0 ports.  It is best to not mix them.

Again, if the keyboard is plugged into the USB 3.0 ports, then that might be the problem.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.