Windows 10 Upgrade Error code: 0x80072F8F-0x20000

[Tirshatha]

I have HP Pavilion All in One 23-b237c 64 bit that I wanted to update to Windows 10. In attempting numerous times I kept getting the same Error code: 0x80072F8F-0x2000 Microsoft support could not help. This computer was originally the Windows 8 and when I got it this week I installed all the available updates to Windows 8.1. After the updates it gave me a message to update to Windows 10 which I tried yet again to no avail. So Microsoft refunded my Windows 10 purchase. The windows 10 Media Creation Tool kept saying it did know what went wrong but it could be applied to my device. Any help will be greatly appreciated. Thank you.

Here are the details of what I own:

Computer HP Product #: H5Q13AA#ABA

Serial #: [personal info removed]

Windows 8 64 bit (now 8.1)

Product name: 23-b237c

[DGroves · Accepted solution]

The error 0x80072F8F - 0x20000 happens because the Media Creation Tool uses the TLS 1.2 Protocol, but the protocol is disabled by default on Windows 7 and Windows 8 computers. By default, only SSL3 and TLS1 are enabled in Windows 7 and Windows 8. On Windows 8.1 and Windows 10, SSL3, TLS1.0, TLS1.1, and TLS1.2 are enabled by default.

unfortunately your system has a AMD A6-5200 (Kabini) APU/CPU soldered down on the motherboard (not upgradeable)

and your AMPKB-CT (Azure) motherboard is specific to your AIO (all in one computer) model

the only thing you can do is check for a updated bios, and hope that resolves the win 10 install compatibility issue and check that the latest drivers are installed from HP before trying again (backup personal files first!!)

also uninstall any antivirus software before trying to update

you can download a free win 10 install ISO/USB key image directly from microsoft for testing it's limited in features until you supply the retail activation serial which can be bought from various sites online or directly from MS

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-23-all-in-one-desktop-pc-series/5359024...

https://www.microsoft.com/en-us/software-download/windows10

the software fix below may allow you to upgrade from within windows 7/8 to win 10

To resolve the Media Creation Tool Error 0x80072F8F – 0x20000 error on Windows 7 and Windows 8 computers, enable the TLS 1.1 and TLS 1.2 protocols. Follow these steps to do so:

Method 1: Enable TLS 1.1 and TLS 1.2 via the registry (Windows 7 & 😎

1. Make sure your system is fully updated.
2. Open Notepad.
3. Copy the following lines into Notepad

--------------------------------------------------------------------------------------------------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp]
"DefaultSecureProtocols"=dword:00000a00

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Internet Settings\WinHttp]
"DefaultSecureProtocols"=dword:00000a00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1\Client]
"DisabledByDefault"=dword:00000000
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
"DisabledByDefault"=dword:00000000
"Enabled"=dword:00000001

--------------------------------------------------------------------------------------------------------

1. Save the file with a .reg extension — e.g., enable_tls.reg
2. Double-click the enable_tls.reg file to apply the settings into the registry. Click Yes when asked for confirmation.
3. If you’re using Windows 7, download the KB3140245 package (TLS 1.1/1.2 enablement update) from Microsoft and install it. This step may not be needed for Windows 8.
4. Restart Windows