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SimLev
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Message 1 of 2
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Wireless Multimedia Keyboard is not communicating with PC when mouse is.

HP Recommended
HPE-180t Elite Multimedia Desktop
Microsoft Windows 7 (64-bit)

1. My Multimedia 2.4 Mhz keyboard is not connecting to the USB dongle, when the mouse is connecting. Checked and replaced batteries. Checked and clean battery contacts .

2. Is HP or Microsoft will upgrade operating system from Window 7 to window 10. PC has 8gb memory and I7 processor.?

 

Thanks 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SimLev If a wireless mouse or keyboard does not respond, check for connection and power issues.

NOTE: 

If you are experiencing issues with Bluetooth input devices, go to Troubleshooting a Bluetooth Connection.

  1. Locate the USB receiver for the device, and then make sure it is connected directly into a USB port  on the computer.

    NOTE: 

    A USB hub might not provide enough power for your device to connect properly.

    Connecting the receiver

    If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.

    Removing the receiver from the mouse

  2. Look for and remove any battery tabs from the device. This tab prevents the device from receiving power.

    Battery tab

  3. Make sure the device has adequate power.

    • If the device uses batteries, install new batteries according to the guide in the battery compartment.

      Example of battery placement - yours might vary

    • If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.

      1. LED battery indicator

      2. MicroUSB cable to charging device

  4. If the device has a power switch, confirm the switch is set to ON.

    On/off switch on wireless mouse and keyboard

  5. On your computer, test the device.

    If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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