Wireless Multimedia Keyboard is not communicating with PC when mouse is.

[SimLev]

1. My Multimedia 2.4 Mhz keyboard is not connecting to the USB dongle, when the mouse is connecting. Checked and replaced batteries. Checked and clean battery contacts .

2. Is HP or Microsoft will upgrade operating system from Window 7 to window 10. PC has 8gb memory and I7 processor.?

Thanks 

[Riddle_Decipher]

@SimLev If a wireless mouse or keyboard does not respond, check for connection and power issues.

NOTE: 

If you are experiencing issues with Bluetooth input devices, go to Troubleshooting a Bluetooth Connection.

1. Locate the USB receiver for the device, and then make sure it is connected directly into a USB port  on the computer.

   NOTE: 

   A USB hub might not provide enough power for your device to connect properly.

   

   If you cannot locate the receiver, check the original packaging. Some HP Touch and All-in-Ones come with the USB receiver preinstalled in the computer. Or, look for a USB storage container on the device.

   

2. Look for and remove any battery tabs from the device. This tab prevents the device from receiving power.

   

3. Make sure the device has adequate power.

   • If the device uses batteries, install new batteries according to the guide in the battery compartment.

     

   • If the device is rechargeable, connect the charging cable to the device, and then to a power source, such as a USB-charging port on the computer or an external USB power adapter.

     1. LED battery indicator

     2. MicroUSB cable to charging device

4. If the device has a power switch, confirm the switch is set to ON.

   

5. On your computer, test the device.

   If the device still does not work as expected, go to Wireless Keyboard and Mouse Troubleshooting.

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