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‎07-23-2025 10:05 AM

HP Recommended

  1. 686V0PA
  2. #ACJ0TXQ9X-000CNC-GXPSXG-G1J013
  3. Issue in keyboard got above error code, need assistant 

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1 REPLY 1

‎07-24-2025 02:20 PM

HP Recommended

@AaravGS,

 

Welcome to our HP Community forum!

 

The failure ID code means this: https://support.hp.com/in-en/contact/diag?failureId=0TXQ9X-000CNC-GXPSXG-G1J013&productNo=686V0PA#AC...:

 

"HP Keyboard Test has identified a critical failure in your system that requires repair.


IMPORTANT: The test found a problem with the keyboard. The keyboard may need to be replaced.


Additional guidance


Try the test again using a different keyboard if possible."

 

Kind Regards,

 

NonSequitur777


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