acced denied to support

[JPB62]

I have hardware problems (blue screens with memory management) and every kind of HP support is denied (app HP support assistant, website...): What to do?

[BeemerBiker]

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the '+' symbol and click the DOWNLOAD button.

If a component fails during the UEFI test then Click here to check warranty and Click here for world-wide contact info

Most memory problems on a desktop system can be solved by good cleaning.

I am guessing your system is more than a few years old. You may have purchase additional memory and when you inserted the memory in you probably compacted a lot of dust that had accumulated in the socket over time.

You need to remove all the memory chips and clean the motherboard as best you can with an air duster. You should take some caution to avoid static discharge when removing the memory sticks.

On a desktop system, unplug computer. If the power cord has a transformer (wall wart) unplug from the computer. Press the power button 2-3 times to discharge residual electricity

First blow out as much dust as you can before removing the memory. Once motherboard area is clean, then discharge static electricity by touching a finger to metal frame or case before removing memory sticks.

Clean the memory contacts with eraser, use air duster, reseat memory. Reseat one at a time if necessary to find the bad one, if any.

When powering up the system, be sure to go into the BIOS setup and press F9 or whatever function key is the default. Disable any overclocking and set all speeds to auto.

Some desktop system require that if you are using only one stick of ram, it must go into "slot 0" or "Dimm-1". Typically the socket that must be used is blue and is closest to the CPU but this depends on the model.
.

[JPB62]

Thanks for your answer. Unfortunately everything is blocked also the tests

[JPB62]

I cannot reach anyone from HP