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- HP Community
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- Desktop Hardware and Upgrade Questions
- add RAM and doesn't work

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01-15-2020 06:13 AM
Hi , i wanted to add a RAM , the firts time i took two at 8 gb , with the same characteristics as installed in the computer , after installation , the computer turned on but windows did not work.
I installed back the old and computer worked fine , i thought they were broken.
The second time i took two at 16 gb , with the same characteristics as installed in the computer and after installation there was the same problem , the computer turned on but windows doesnt' work.
Maybe HP set a lock to install additional RAM ?
01-15-2020 01:43 PM
The specs of your machine is
https://support.hp.com/au-en/document/c05872464
It has 2 x 8GB of RAM, total 16GB
>>>> the firts time i took two at 8 gb
It has 2 x 8GB, you replaced with other 2 x 8GB and it did not work that means RAM is NOT compatible. I've got no idea why you did that, what for ?
>>>> The second time i took two at 16 gb, , with the same characteristics
What do you mean "with the same characteristics" ? Again, RAM is not compatible for sure.
Please check existing RAM, record it to a piece of paper and buy the same RAM with higher capacity.
Regards.
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01-18-2020 05:58 AM
You didn’t understand at all what i want.
I just wanted to add RAM.
The first time I tried these: Crucial Ballistix Sport LT BLS8G4D240FSEK 2400 MHz, DDR4, DRAM, 8 GB, CL16, Red
Second time these: HyperX Fury HX424C15FB3 / 16 DIMM DDR4 16GB 2400MHz CL15 Nero
Third time these: Crucial CT8G4DFS824A 8 GB, DDR4, 2400 MT / s, PC4-19200, Single Rank x 8, DIMM, 288-Pin
Also these: Crucial CT8G4DFS824A Memories 8 GB, DDR4, 2400 MT / s, PC4-19200, Single Rank x 8, DIMM, 288-Pin I installed on another computer and they work!
I think this is the fault of HP!
Why I can not add RAM.
HP MAKES PRODUCTS WITH DEFECTS!
01-18-2020 11:43 AM - edited 01-18-2020 11:44 AM
Yep, aint that right.
I've bought HP Ram, compatible with my PC and also not working.
Also I double check my Desktop specs befor I did bought my Ram upgrade and is not working.
My pc beeps 5 times, faulty memory.
I did send that Ram back for guarantee and the service told me that the ram is perfectly fine.
My desktop is working normally with 2 x 4 gb but not with 4 x 4 gb....