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‎03-09-2018 05:17 AM

HP Recommended
Product: 24-b215d
Operating System: Microsoft Windows 10 (64-bit) 
 

 i accidentally turned off all usb ports in the bios and could not restore it as it was

3 people had the same question
8 REPLIES 8

‎03-09-2018 05:42 AM - edited ‎03-09-2018 05:45 AM

HP Recommended

You will need to reset the CMOS settings to their factory settings. That should restore use of the USB ports.

The procedure is very straightforward and actually boils down to removing the CMOS RTC battery for 30 seconds and replacing it.

 

Watch the Restore CMOS top factory settings video at the following link.

https://h20574.www2.hp.com/results.htm?SID=13823536&MEID=7E13B028-42A8-45A3-9BFD-50D0FF577568


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎03-09-2018 05:59 AM

HP Recommended

i affraid to break the guarantee shield if i do reset cmos, well i will ask the vendors.. i hope it works

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‎03-09-2018 06:01 AM

HP Recommended

Opening it will not violate the warranty unless you damage something inside.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎03-09-2018 06:04 AM

HP Recommended

this link is no longer has the video

 

https://h20574.www2.hp.com/results.htm?SID=13823536&MEID=7E13B028-42A8-45A3-9BFD-50D0FF577568

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‎03-09-2018 06:14 AM

HP Recommended

The video is indeed there with the link you just provided. Try using Chrome or Firefox browsers.

 

2018-03-09_14-10-23.png

 

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎03-09-2018 06:22 AM

HP Recommended

i can not remove the rear cover easily like that video, how he did it?

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‎03-10-2018 09:20 AM - edited ‎03-10-2018 09:24 AM

HP Recommended

View the rear cover removal video.

 

 

Look at all of the videos in the link that explain how to remove the associated required parts that will enable you to access the CMOS battery.

 

If you are unable to remove the cover and associated required parts, perhaps you should pay to have someone do it for you.

 

Not everyone is a DIY'er.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-08-2018 12:28 AM

HP Recommended

Hi, I have the same problem. I followed the video showing the reset of the Bios, but despite trying to keep the battery off for several hours, the usb port are still disabled

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