-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- all usb port is disable at bios

Create an account on the HP Community to personalize your profile and ask a question
03-09-2018 05:42 AM - edited 03-09-2018 05:45 AM
You will need to reset the CMOS settings to their factory settings. That should restore use of the USB ports.
The procedure is very straightforward and actually boils down to removing the CMOS RTC battery for 30 seconds and replacing it.
Watch the Restore CMOS top factory settings video at the following link.
https://h20574.www2.hp.com/results.htm?SID=13823536&MEID=7E13B028-42A8-45A3-9BFD-50D0FF577568
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
03-09-2018 06:01 AM
Opening it will not violate the warranty unless you damage something inside.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
03-09-2018 06:14 AM
The video is indeed there with the link you just provided. Try using Chrome or Firefox browsers.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
03-10-2018 09:20 AM - edited 03-10-2018 09:24 AM
View the rear cover removal video.
Look at all of the videos in the link that explain how to remove the associated required parts that will enable you to access the CMOS battery.
If you are unable to remove the cover and associated required parts, perhaps you should pay to have someone do it for you.
Not everyone is a DIY'er.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"