• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-14-2019 06:35 AM

HP Recommended
Product: Pavillon 24-x030 All in one PC
Operating System: Microsoft Windows 10 (64-bit)

There are 3 bios upgrades listed for this computer. How do I determine which one I should use?  When I open the bios page it says that it is an American Megatrends version 2.18.1263.  The bios upgrades are for Rom Family SSID 838C, 839D, and 839E.  Very confusing.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2019 07:18 PM

HP Recommended

@dglocke , welcome back to the forum.

 

Here is the Motherboard Specifications page for the computer.  If you look at the section titled "Motherboard description" you will see that your motherboard is SSID: 838C.  This is the BIOS update that you use.  The other two updates are for other models that use the same motherboard.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-15-2019 07:18 PM

HP Recommended

@dglocke , welcome back to the forum.

 

Here is the Motherboard Specifications page for the computer.  If you look at the section titled "Motherboard description" you will see that your motherboard is SSID: 838C.  This is the BIOS update that you use.  The other two updates are for other models that use the same motherboard.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.