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HP Recommended
HP ENVY Laptop PC 14-eb0000 (167X7AV)
Microsoft Windows 11

I have a 14" HP envy with an i7 intel processor that I've been using since 2021. It has a fingerprint scanner but the scanner hasn't worked in about 6 months. I have tried reinstalling the driver many times and been on so many FAQ sites but I cant seem to find a fix. The option is there in settings for me to add a new fingerprint etc. but it wont let me do it, as if the fingerprint reader is not there.  

1 REPLY 1
HP Recommended

Hi @helpme_please1

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your broken fingerprint reader. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support


A_Gayathri
HP Support Community Administrator.
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