component test

[temand]

Hi

I launched "long drive self-test" with the HP PC Hardware Diagnostic and the result is "failed". Details of the log are:

TestVersion = 1.2.0.0

TestId = 50d4829e-e790-45af-a721-c944b7126928

Instance = Archiviazione 2: WDC WD10EZEX-60ZF5A0

StartTime = 2021-05-07T17:51:16

ExecutionDuration = 00:05:28

Result = ExecutionFailed

ErrorCode = 306

FailureId = MCTS1D-6PDAKX-X87SWK-61KH13

==================================================

LongDST failed: WDC WD10EZEX-60ZF5A0, WD-WCC1S6623981 The previous self-test completed having a test element that failed and the test element that failed is not known (0x4).

Could someone help me...

thanks

Andrea

[Prométhée · Accepted solution]

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
https://support.hp.com/us-en/product/hp-pavilion-500-100-desktop-pc-series/5395585/model/6653736/pro...

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

• Creating and Using a Microsoft Recovery USB Drive (Windows 10)
•  Performing an HP System Recovery

You can try several things in order to try to recover your data

You can try a bootable cd / dvd type live cd (linux)

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/

you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance

[temand]

Thanks for your reply...could you help me to buy a new hdd

Andrea

[Prométhée]

Sorry, but too complicated to give you a link
But look, as I explain in the tutorial
If this is the dd in question, the reference is already given by you:
LongDST failed: WDC WD10EZEX-60ZF5A0
Simply search with this reference!
if not, you can normally use any equivalent hdd
You could even try to install ONE SSD drive

Welcome to Crucial USA

https://support.hp.com/us-en/product/hp-pavilion-500-100-desktop-pc-series/5395585/model/6653736/pro...