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temand
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Message 1 of 4
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Solved!

component test

HP Recommended
Pavilion 500-171el
Microsoft Windows 10 (64-bit)

Hi

I launched "long drive self-test" with the HP PC Hardware Diagnostic and the result is "failed". Details of the log are:

TestVersion = 1.2.0.0
TestId = 50d4829e-e790-45af-a721-c944b7126928
Instance = Archiviazione 2: WDC WD10EZEX-60ZF5A0
StartTime = 2021-05-07T17:51:16
ExecutionDuration = 00:05:28
Result = ExecutionFailed
ErrorCode = 306
FailureId = MCTS1D-6PDAKX-X87SWK-61KH13
==================================================
LongDST failed: WDC WD10EZEX-60ZF5A0, WD-WCC1S6623981 The previous self-test completed having a test element that failed and the test element that failed is not known (0x4).
 
Could someone help me...
 
thanks
Andrea
1 ACCEPTED SOLUTION

Accepted Solutions
Prométhée
Level 16
9,645 9,503 975 3,392
Message 2 of 4
Flag Post
HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
https://support.hp.com/us-en/product/hp-pavilion-500-100-desktop-pc-series/5395585/model/6653736/pro...

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data

You can try a bootable cd / dvd type live cd (linux)

 

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/


you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

 

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance




Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





View solution in original post

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3 REPLIES 3
Prométhée
Level 16
9,645 9,503 975 3,392
Message 2 of 4
Flag Post
HP Recommended

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
https://support.hp.com/us-en/product/hp-pavilion-500-100-desktop-pc-series/5395585/model/6653736/pro...

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

You can try several things in order to try to recover your data

You can try a bootable cd / dvd type live cd (linux)

 

https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/


you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!

 

https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance




Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





Was this reply helpful? Yes No
temand
Author
New member
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Message 3 of 4
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HP Recommended

Thanks for your reply...could you help me to buy a new hdd

 

Andrea

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Prométhée
Level 16
9,645 9,503 975 3,392
Message 4 of 4
Flag Post
HP Recommended

Sorry, but too complicated to give you a link
But look, as I explain in the tutorial
If this is the dd in question, the reference is already given by you:
LongDST failed: WDC WD10EZEX-60ZF5A0
Simply search with this reference!
if not, you can normally use any equivalent hdd
You could even try to install ONE SSD drive

Welcome to Crucial USA

 

https://support.hp.com/us-en/product/hp-pavilion-500-100-desktop-pc-series/5395585/model/6653736/pro...


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





Was this reply helpful? Yes No
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