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Solved!
component test
05-07-2021 10:19 AM

Hi
I launched "long drive self-test" with the HP PC Hardware Diagnostic and the result is "failed". Details of the log are:
Solved! Go to Solution.
Accepted Solutions
05-07-2021 11:21 AM - edited 05-07-2021 11:22 AM

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
https://support.hp.com/us-en/product/hp-pavilion-500-100-desktop-pc-series/5395585/model/6653736/pro...
You can try to help yourself with this tutorial (sorry not fully translated)
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
Using the HP Cloud Recovery Tool (Windows 10, 7)
You can try several things in order to try to recover your data
You can try a bootable cd / dvd type live cd (linux)
https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/
you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!
https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance
Please remember to mark the answers this can help other users
was this reply helpful , or just say "thank you " ? Click on the yes button
05-07-2021 11:21 AM - edited 05-07-2021 11:22 AM

Hello
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
https://support.hp.com/us-en/product/hp-pavilion-500-100-desktop-pc-series/5395585/model/6653736/pro...
You can try to help yourself with this tutorial (sorry not fully translated)
que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574
Using the HP Cloud Recovery Tool (Windows 10, 7)
You can try several things in order to try to recover your data
You can try a bootable cd / dvd type live cd (linux)
https://www.online-tech-tips.com/computer-tips/how-to-retrieve-windows-files-using-a-linux-live-cd/
you can try removing the hard drive, in order to connect it to another computer internally, or with a usb adapter!
https://www.muo.com/tag/connect-get-data-off-hard-drive/
If your disk is not completely out of order, this gives you a small chance
Please remember to mark the answers this can help other users
was this reply helpful , or just say "thank you " ? Click on the yes button
05-12-2021 10:11 AM

Sorry, but too complicated to give you a link
But look, as I explain in the tutorial
If this is the dd in question, the reference is already given by you:
LongDST failed: WDC WD10EZEX-60ZF5A0
Simply search with this reference!
if not, you can normally use any equivalent hdd
You could even try to install ONE SSD drive
Please remember to mark the answers this can help other users
was this reply helpful , or just say "thank you " ? Click on the yes button

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