computer disconnects from the internet

[steven1596]

my computer keeps disconnecting from the internet. att came out and ran all new cables from the pole to my computer and installed a new modem/router. did not solve the problem. I have 2 playsations connected to  the same network, they have no problem staying connected. is there something in my computer that my be disfuncinal?

I will apriciate any suggestions,advice.

[Malygris1]

Hi there @steven1596,

May the Forums be with you!  I understand that you are having trouble with your internet connection.  I am happy to give you a hand with this.

Depending on whether you are using a wireless or wired connection, check out one of these documents: HP PCs - Troubleshooting Wired Home Networks (Windows 10),  HP PCs - Troubleshooting Wireless Network and Internet (Windows 10).

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.

[steven1596]

tried all that..is there an ethernet replacement card for this model ..HP Slimline 400-314 ?

[Malygris1]

The HP and Compaq Desktop PCs - Motherboard Specifications (Greenwood), show only the following expansion slot: One PCI Express half-length mini card socket

It appears that the Ethernet is built into the motherboard, and the one expansion slot is already used by the Wireless LAN 802.11b/g/n featuring Single-band (2.4Ghz).

So if you have already tried bot hthe wireless and wired and had issues, you are probably stuck with replacing the motherboard itself.

[steven1596]

could I use a USB to ETHERNET  ADAPTER to bypass the faulty eternet card in the motherboard ?

[Malygris1]

That is definitely an option worth trying.

[steven1596 · Accepted solution]

i installed a USB to ETHERNET ADAPTER and it solved the problem with the disconnecting from the internet.