• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎08-21-2019 06:59 AM - edited ‎08-21-2019 07:00 AM

HP Recommended
Product: hp all in one computer
Operating System: Microsoft Windows 10 (32-bit)

I am not able to turn on my computer since many days. As soon as you turn it on it shows- "We couldn't complete the updates Undoing changes Don't turn off your computer" .I do not know what to do, please help me.just like thisjust like this

1 REPLY 1

‎08-22-2019 06:17 AM - edited ‎08-22-2019 06:21 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

It looks like your PC attempted to install a Windows 10 update (possibly to Windows 10 1903) and is now trapped in a previous OS version restoration loop. I would only connect a keyboard and mouse at this point. 

 

Not a good situation.

 

You could try a Repair using Windows 10 (W10) installation media.

 

You may have to reinstall W10 clean if a repair does not work. This will result in data loss if you don't have offline data backups. You could also try a Reset installation (versus a clean install) and select: keep personal files.

 

You can create W10 installation media at this (Link). Boot to this media. Try repair options.

 

This (Link) provides details on using Repair options.

 

Try: Startup Repair, Uninstall Updates, and System Restore options located in Advanced Options before you do a clean installation or a Reset.

 

Regards

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.