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‎08-21-2019 06:59 AM - edited ‎08-21-2019 07:00 AM

HP Recommended
Product: hp all in one computer
Operating System: Microsoft Windows 10 (32-bit)

I am not able to turn on my computer since many days. As soon as you turn it on it shows- "We couldn't complete the updates Undoing changes Don't turn off your computer" .I do not know what to do, please help me.just like thisjust like this

1 REPLY 1

‎08-22-2019 06:17 AM - edited ‎08-22-2019 06:21 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

It looks like your PC attempted to install a Windows 10 update (possibly to Windows 10 1903) and is now trapped in a previous OS version restoration loop. I would only connect a keyboard and mouse at this point. 

 

Not a good situation.

 

You could try a Repair using Windows 10 (W10) installation media.

 

You may have to reinstall W10 clean if a repair does not work. This will result in data loss if you don't have offline data backups. You could also try a Reset installation (versus a clean install) and select: keep personal files.

 

You can create W10 installation media at this (Link). Boot to this media. Try repair options.

 

This (Link) provides details on using Repair options.

 

Try: Startup Repair, Uninstall Updates, and System Restore options located in Advanced Options before you do a clean installation or a Reset.

 

Regards

 

 

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