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yush123 Student
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Message 1 of 2
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computer not getting started

hp all in one computer
Microsoft Windows 10 (32-bit)

I am not able to turn on my computer since many days. As soon as you turn it on it shows- "We couldn't complete the updates Undoing changes Don't turn off your computer" .I do not know what to do, please help me.IMG_0014.jpgjust like this

Regents Professor
Regents Professor
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Message 2 of 2
Flag Post
HP Recommended

computer not getting started


Welcome to the forum.

I am not a HP employee.


It looks like your PC attempted to install a Windows 10 update (possibly to Windows 10 1903) and is now trapped in a previous OS version restoration loop. I would only connect a keyboard and mouse at this point. 


Not a good situation.


You could try a Repair using Windows 10 (W10) installation media.


You may have to reinstall W10 clean if a repair does not work. This will result in data loss if you don't have offline data backups. You could also try a Reset installation (versus a clean install) and select: keep personal files.


You can create W10 installation media at this (Link). Boot to this media. Try repair options.


This (Link) provides details on using Repair options.


Try: Startup Repair, Uninstall Updates, and System Restore options located in Advanced Options before you do a clean installation or a Reset.





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