couldn't turn on camera please sign in with your pin HP ENVY

[asaweli]

@The_Fosette 

Hi I was away on  a trip so there was a slight delay in my reply. 

As you probably know, my machine comes preconfigured with a windows 10 home edition and therefore gpedit is not on my machine... 

please help me resolve the original issue of windows 10 hello not working on my machine 

thanks

[The_Fossette]

@asaweli,

It is great to have you back and your patience is greatly appreciated.

I recommend you perform a reset on the computer to restore the computer back to factory settings.

Follow the steps in the below artilce to perform reset on the computer.

https://support.hp.com/in-en/product/HP-15-f300-Notebook-PC-series/8499333/document/c04742289

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[asaweli]

Hello back again. 

this problem is getting so immensely frustrating. This has taken me weeks and hours and the last extreme solution offered also did not solve anything I am back to square 1.. after resetting the computer to factory settings as you advised. which means losing all the apps installed which will take hours to reinstall....

i get the same message when I start configuring windows hello

"sorry something went wrong

couldnt turn on camera... make sure its working properly"

I tried multiple times ... 2 times it did a little bit more... namely it showed the camera but just a still freeze of whatever image it captured first as if it froze and then all you can click is cancel.. I am no longer sure this is a driver issue.. I feel I have a broken camera. 

I logged this issue and forum post way before my warranty expired but now it has and I feel I am stuck with a broken expensive device... For me it is key that this wil work. please please please!!! really help me ..... send me a certified HP techinican... send me someone who will solve this for me.. but please HELP ME really resolve this.

thanks

[Flower_Bud]

@asaweli

Thanks for responding,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

I'm sending out a Private message,

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[iamsam]

Hi,

Did you get a solution to this? I'm currently facing this issue but seen through your messages that the tech support didn't help.

Thanks,

Sam

[asaweli]

No unfortunately not and have given up.. which is a bloody shame.. just not using windows hello on my expensive computer. I need more people like you to chime in so we can make a collective cry for help on this one 🙂

[edeheer]

Hello sir 

please read this

https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/hp-envy-curved-34-b000nd-all-in-one-trouble-wi...

[edit]

Best regards 

E de Heer

[MuskokaKaren]

Thank you!  Didn't need to use the last step of removing and re-enabling the Hello sign-in.  Upon rebooting, the camera worked again, straight away, and signed me in.