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HP Recommended
HP ENVY Phoenix 810 PC series
Microsoft Windows 8.1 (64-bit)

Good day.

About a year ago I started having problems with my video card. Sometimes messages popped with text: "AMD driver has stopped working and has beed recovered", then came 1-2 second freeze, then every flash player or game I had running would just crash.

Then I started having BSOD when running certain heavy games..

But now the main problem: Today, I was coding for my upcoming project, all of a sudden my main screen turned yellow (milky-yellow) color, and the other screen the same color but with lines from the top to bottom. I had to press the power button untill it shut down. After this windows would never start, just the HP logo, then black screen, and my keyboard and mouse would stop sending any input (the laser on the mouse would just turn off, the same with the keyboard, no LEDs would respond)

I did some research, after a few attempts (my input devices just turned off sometimes) i did a full system extensive test.
I tested every hardware, everything is working fine, everything but the video card. Every video card test failed exept video palette check, which was fine. The other two gave the same error ID: 60F8RQ-75V984-X87R6J-Q2W503

Searched the web but found no results. Any help would be apreciated, however I'm sure my video card is just fried up..

Please forgive my English, and in case there is any further info needed I will provide it.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@ValDev

Thank you for being a part of HP Forums, 

It'll be an honor to guide you through the steps needed to identify your concern and/or address your query.

 

I did some research on the details you've mentioned and Here's what the failure ID - 60F8RQ-75V984-X87R6J-Q2W503 represents: Code C0B - Graphics Memory Failure

You will need to get the graphics card replaced, this can be done either using the HP Part store, Or refer to my private message for further assistance:

 

please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

 

I hope your day gets better, good luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

1 REPLY 1
HP Recommended

 

@ValDev

Thank you for being a part of HP Forums, 

It'll be an honor to guide you through the steps needed to identify your concern and/or address your query.

 

I did some research on the details you've mentioned and Here's what the failure ID - 60F8RQ-75V984-X87R6J-Q2W503 represents: Code C0B - Graphics Memory Failure

You will need to get the graphics card replaced, this can be done either using the HP Part store, Or refer to my private message for further assistance:

 

please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

 

I hope your day gets better, good luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.