hp pavilion amethyst m motherboard

[hmazuji]

hwinfo identifies board as msi amethyst m, an hp oem board for the pavilion

on boot, motherboard reads 2815mb memory, 4gb installed.  hwinfo reports 4gb installed.  oper syst ready only 2.7gb

this is a hardware issue with the board/bios, and is independent of operating system.  neither msi nor i can fix this problem.  the board is advertised to support 4gb, but it is not

[The_Fossette]

@hmazuji,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[hmazuji]

HP and Compaq Desktop PCs - Motherboard Specifications, MS-7184 (Amethyst)

HP/Compaq name: Amethyst-GL6E

this is the board"

https://support.hp.com/rs-en/document/c00399477

[The_Fossette]

@hmazuji,

Thank you for the information.

Yes, the motherboard supports up to 4GB, however, the actual available memory may be less when you are using a 32-bit operating system.

Was the computer shipped with 4GB RAM?

What is the product number for your computer?

I await a response at your earliest convenience.

Good day! Take care 🙂

Cheers!

[hmazuji]

please hand this problem off to a hardware specialist

[The_Fossette · Accepted solution]

@hmazuji,

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with the tech support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Good day! Take care 🙂

Cheers!

[hmazuji]

the solution that you posted on ‎02-09-2019 01:56 PM  was completely inadequate

this is what i did to solve the problem:  i upgraded my motherboard to an asrock itx b450, the processor to an amd 2700, the memory to g.skill 3200, a ssd samsung evo m.2, i salvaged the old video card, an evga 750 ti, the power supply, a kingwin fanless 550, and the hdd, a wd 1 tb.  i installed debian 9 on my m.2 while unplugging my data drive - the 1tb wd.

this is the solution to the problem i faced.  this actually solved every problem that was wrong with my old configuration, including the memory problem