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Solved!

hp support assistant keeps skipping updates

HP Recommended
HP All-in-One 24-e0XX
Microsoft Windows 10 (64-bit)

hp support assistant keeps notifying me of updates but then skips or fails to install the updates. It then resets and notifys me of the updates again

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Message 2 of 6
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HP Recommended

@Chunkyis , welcome to the forum.

 

This will happen periodically.  When this happens to me and it does, I simply delete the update and try again later.  If the update continues to fail, I suggest that you update HP Support Assistant to the latest version to see if that corrects the problem:  https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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Hi Old-geekster, many thanks for your response,  I've tried your solution, uninstalling HPSA re-booting and then reinstalling from the HP website but it's still happening. I get the notification that there are three updates for my desktop, go to download them, but after the process completes, it states there are no new updates.  Visiting the action log shows that the 'Push Button Reset' update was skipped several times last month, but no new updates.  When I shut the HPSA screen down to standby mode, within a few seconds I again get notified that there are 3 updates awaiting, and so I again through the download process with the same result ?

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HP Recommended

You are welcome, @Chunkyis!

 

Sometimes HPSA can be a bit picky.  I can't give you any good reason why it will work perfectly for some and terribly for others.  The only other solution that I can offer is, use Reva Uninstaller (FREE version), Advanced option, to completely uninstall HPSA.  The Advanced option not only removes it from the hard drive, but any thing remaining in the Registry:  https://download.cnet.com/Revo-Uninstaller/3000-2096_4-10687648.html

 

Just do a scan and use Select All and Delete.  I have used it for years on my more than difficult apps without any problems.






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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HP Recommended

Thanks again for the advice

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23,155 22,820 2,641 9,069
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HP Recommended

You are welcome, @Chunkyis.  Good luck!






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


Reply
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