hp wireless keyboard not working

[1jerryb1]

I have an HP Wireless keyboard, Model: SK-2061 that is not working. I just replaced the batteries. I've tried connecting with bluetooth through my Windows PC. I've recently switch around mouses and keyboards to other laptops and wonder if I've misplaced a USB-A receiver. Does this keyboard require a USB receiver, and if so, can I order a replacement? 

[Jerry_57]

Hi @1jerryb1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I'd be happy to help you.

The HP Wireless Keyboard Model: SK-2061 typically requires a USB receiver to connect to your computer. If you have misplaced the USB-A receiver, this could be the reason your keyboard isn't working. Many HP wireless keyboards use an RF connection that relies on a USB dongle rather than Bluetooth. Here are some steps you can follow to troubleshoot and resolve this issue:
 

Check for USB Receiver:
 

• Inspect the packaging or accessories that came with your keyboard to find the USB receiver. It's often stored in a small compartment or slot within the keyboard or accompanying devices like a mouse.
   
• If your keyboard and mouse were part of a set, the receiver might be shared.

Order a Replacement Receiver:
 

• If the receiver is indeed missing, you can order a replacement. Contact HP Support or visit their website to inquire about a compatible USB receiver for your specific keyboard model.
   
• Ensure the replacement is specifically meant for your keyboard model to ensure compatibility.

Check for Built-in Receiver on Devices:
 

• Some of HP's All-in-One desktops may have a built-in USB receiver. Double-check if this might be applicable, especially if your keyboard was originally paired with such a device.

Re-synchronize the Keyboard:
 

• If you find the receiver, ensure it is correctly inserted into a USB port on your computer.
• Follow any re-synchronization instructions available with your keyboard, which may involve pressing a "Connect" button on the keyboard.
  
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support