install update

LL8on · ‎03-15-2023

hp support assisant says "i need to sign into this device to inslall update". how? what device?

Prométhée · ‎03-15-2023

hi

please give pictures

visible message, and updates in question

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LL8on · ‎03-15-2023

I don't see how to send you a screen shot. Your "How to capture an image, and s... " did not help.

Prométhée · ‎03-15-2023

unless you have another problem, if you follow exactly what is indicated, it's very simple

so when are you stuck for this?

ec20

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LL8on · ‎03-15-2023

what is indicated? what does " stuck for this" mean?

Prométhée · ‎03-16-2023

"I don't see how to send you a screen shot"

in the tutorial, I show how to take an image capture with your computer..
then how to share it here
so when are you incapable of doing something?

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LL8on · ‎03-16-2023

"so when are you incapable of doing something?" That is a very rude question. I am incapable of doing something when someone doesn't communicate well. Your tutorial is too complicated. Why can I not just send an attachment?

Prométhée · ‎03-17-2023

forgive me, but I use a translator, so not always a good translation of what I want to say

I'm just asking you when you can't do what is mentioned
first part, use the microsoft software, in order to capture an image
or second part, open the tab available from the community insert Photos

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LL8on · ‎03-17-2023

Ok. I have a screenshot. I don't know what "open the tab available from the community insert Photos" is. Are you familiar with the HP Support Assistant? There is a message there saying I have an update available. However, it also says "You must sign into this device to install updates". I have no idea what device it is or how to do that..

Prométhée · ‎03-17-2023

you don't have the photos tab.. ?
try in this case with an image hosting site
I know hp support assistant, but never had this type of message
so i need to know what exactly it is.
type of update, what exactly is indicated etc ..

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