• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP All-in-One PC 22-dd0000i (9FK22AV)
Microsoft Windows 10 (64-bit)

hp support assisant says "i need to sign into this device to inslall update". how? what device?

9 REPLIES 9
HP Recommended

hi

please give pictures

How to capture an image, and s...

visible message, and updates in question

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended
I don't see how to send you a screen shot. Your "How to capture an image, and s... " did not help.
HP Recommended

unless you have another problem, if you follow exactly what is indicated, it's very simple

so when are you stuck for this?

ec20

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended
what is indicated? what does " stuck for this" mean?
HP Recommended

"I don't see how to send you a screen shot"

in the tutorial, I show how to take an image capture with your computer..
then how to share it here
so when are you incapable of doing something?

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended
"so when are you incapable of doing something?" That is a very rude question. I am incapable of doing something when someone doesn't communicate well. Your tutorial is too complicated. Why can I not just send an attachment?
HP Recommended

forgive me, but I use a translator, so not always a good translation of what I want to say

 

I'm just asking you when you can't do what is mentioned
first part, use the microsoft software, in order to capture an image
or second part, open the tab available from the community insert Photos

Capture d’écran 2023-03-17 125341.png

 

Capture d’écran 2023-03-17 125417.png

 

Capture d’écran 2023-03-17 125457.png

 

Capture d’écran 2023-03-17 125536.png

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended
Ok. I have a screenshot. I don't know what "open the tab available from the community insert Photos" is. Are you familiar with the HP Support Assistant? There is a message there saying I have an update available. However, it also says "You must sign into this device to install updates". I have no idea what device it is or how to do that..
HP Recommended

you don't have the photos tab.. ?
try in this case with an image hosting site
I know hp support assistant, but never had this type of message
so i need to know what exactly it is.
type of update, what exactly is indicated etc ..

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.