keyboard missing mandatory features

[Boom_Chicken]

my apologies for a new topic on this one. it would not let me post it in the previous topic. i have a TPC-C003K keyboard that came with my desktop pc. however the function keys are locked to multimedia features and there is no way to toggle this function lock. there are no key combos on the keyboard, no settings in windows, and no settings in the bios. its frustrating because most games and applications use the function keys as they were intended. if you want to put full time multimedia keys on a keyboard they need to be dedicated keys. instead of changing out the default keyboard functions that have been around for 40 years.

you are not likely to replace my keyboard and your tech support isnt going to be able to help me change a setting that doesnt exist. so my question is, is it possible to release a patch somewhere in all the hp software that is embedded in my pc that i never use to include a FN lock toggle control for this keyboard. so far every single person i have found with it has the exact same complaint.

[Kumar0307]

Hi @Boom_Chicken

Welcome to the HP Support Community. I'd be happy to assist you.

I understand your concern. However, this is as per the design and cannot be altered.

However, let us check in the BIOS to make sure:

To disable or enable the function key (fn) in the BIOS follow the below steps:

• Hold the power button for at least five seconds to turn off the computer.
• Turn on the computer and immediately press the f10 key repeatedly, about once every second to open the BIOS setup window.
• Press the right-arrow or left-arrow keys to navigate to the System Configuration option.

• Press the up-arrow or down-arrow keys to navigate to the Action Keys Mode option, and then press the Enter key to display the Enable / Disable menu.
• Select the desired mode:

• Disabled: Requires pressing and holding the function key (fn) while pressing one of the f1 through f12 keys to use the action indicated on the action key.

  For example, on some computer models, if the Action Keys Mode is Disabled, pressing the f11 key will minimize and maximize a web browser if open. Alternatively, pressing and holding the fn + f11 keys will mute the sound.

  The action keys may vary depending on the model of notebook.

• Enabled: Requires pressing only one of the f1 through f12 keys to use the action as indicated on the action key.

  For example, on some computer models, if the Action Keys Mode is Enabled, pressing f11 will mute the sound as indicated on the action key. Alternatively, pressing and holding fn + f11 will minimize and maximize a web browser if open.

  The action keys may vary depending on the model of notebook.

• Press the f10 key to save the selection and restart the computer.

• The function key (fn) option can be reset at any time.

Note: If the option is not available in BIOS then you will not be able to disable the function keys and it is designed that way.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Boom_Chicken]

while i appreciate your response, it was not helpful in the least. it raises questions of why you would create a keyboard that is different from all other american standard layout keyboards,  and also why you would not include the ability to revert this layout back. essentially this keyboard is useless to me and im going to dispose of it and find another company to purchase products from.

at this point in time there are 3 possible solutions for me. 1 throw this trash keyboard away and spend money i cant afford to spend on a new keyboard, 2 you guys can create a patch or software of some sort that adds a "toggle fn" feature. or 3 i can send you this keyboard back and you can send me one that isnt trash.

[Kumar0307]

@Boom_Chicken

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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