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HP Recommended
HP Pavilion 23-p015a All-in-One Desktop PC
Microsoft Windows 10 (32-bit)

mouse and pointer working but not connecting , tried everything,  pressed connect button on mouse till light starts to blink...supposed to press again till light stops blinking but it does not.

have changed different usb locations...nothing seemed to indicate to me how to rectify this issue. Help !!

2 REPLIES 2
HP Recommended

Hi @Persevering,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you using a wireless mouse or a USB?

Did it work before normally?

 

Did you try another mouse or does this mouse work on any other devices?

 

Meanwhile, follow the steps from this document here and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Persevering,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
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