• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-14-2021 11:41 AM

HP Recommended
Product: p7-1030la
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have an old pc model p7-1030la. Your motherboard is Pegatron 2AC2 version 1.02, I already updated the bios to the latest version 7.16. I changed the processor to intel core i7-2600 (according to the hp page it is compatible) but it does not work. Send message: CPU not supported. Could anyone think that it could be failing? or it definitely won't work. So where could I base myself to try to find out which cpu are compatible. Thank you

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2021 12:24 PM

HP Recommended

Hi:

 

Did you install the right i7-2600 processor?

 

The only one supported in the Carmel motherboard your PC has, is the Core i7-2600S 65W.

 

HP and Compaq Desktop PCs - Motherboard Specifications, (Carmel) | HP® Customer Support

 

 

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-14-2021 12:24 PM

HP Recommended

Hi:

 

Did you install the right i7-2600 processor?

 

The only one supported in the Carmel motherboard your PC has, is the Core i7-2600S 65W.

 

HP and Compaq Desktop PCs - Motherboard Specifications, (Carmel) | HP® Customer Support

 

 

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.