"Please connect a higher capacity Smart AC Adapter."

[sherry1951]

When turning on the computer a pop-up tells me I need a new Smart  Adapter.  I read the forum for an answer and it seems many others are having this same issue and even when purchasing a new adapter, the pop-up still occurs.  Do I really need a new adapter?  Has anyone figured out  how to get rid of this pop-up? 

[Riddle_Decipher]

@sherry1951

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand there's an error message - "Please connect a higher capacity Smart AC Adapter.",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you know that this message means that your adapter does not have enough voltage to power your notebook PC?

The reason and symptoms are mentioned below:

If the size of the power adapter that you are attempting to use with your notebook PC is:

• too small – . The battery light  blinks rapidly 8 times and a notification message that reads The output power of the HP Smart AC Adapter connected to your computer is insufficient. Please connect a higher capacity AC adapter. displays in the bottom-right corner of the screen.

For example, attempting to use a power adapter designed for an HP Mini PC on a regular size notebook PC may display this error message because it will not deliver sufficient voltage to power the regular size HP Notebook PC. Please use the power adapter that came with your notebook PC. If you are using the original adapter and still getting the error message - you need a replacement adapter, please see HP Notebook PCs - Ordering an HP Certified Replacement Part.

Alternatively, you may Contact HP to order a replacement:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

[sherry1951]

I am in receipt of your reply message.  And according to what I am reading.... "If you are using the original adapter and still getting the error message - you need a replacement adapter."   So, I need a replacement adapter, right?  Yet  if you keep reading about the problem, it then says this...."To resolve this issue, download and install the following SoftPaq: SP82590 File Download"  Being a novice, I am confused.  Do I not need a new adapter or not?  Or is the download and install of the SoftPaq the answer to my problem?  I appreciate being able to communicate with a forum, but I don't know enough about what I am reading to trust I what I am doing.  Is it possible to get a phone number or chat person to help me?  

[Jeet_singh]

Hi @sherry1951,

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

As I understand you are using the original adapter and still getting this error message, this looks like a possible hardware failure. I would recommend you need a replacement adapter. 

Please follow the link from the previous post which should help you in finding the right part for your computer.

I hope this answers your question. Let me know if you need any further assistance. I'll be more than happy to help.

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

[mtinde]

Why didn't HP include the correct adapter when I purchased this machine? It seems strange that you would include the wrong adapter at purchase. 

[Jeet_singh]

Hi @mtinde,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any.

You should be contacted within 4 business days (Excluding Holidays & Weekends).

Response times may vary by region.

Please send a Private Message, if you aren’t contacted within 4-5 business days.

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Regards,

[sherry1951]

HP did a test on my system that showed I needed a new adapter.  One is being mailed as I write this, free of charge.

[newENVYownr]

Hi, I am having the same problem with my new hp envy. From the first time I plugged in the included charger, I got the alert to "Please connect a higher capacity Smart AC Adapter for full performance."

How were you able to get in contact to have a replacement sent to you?

Thanks so much

[Agomuo]

Hi @Jeet_singh,

I have just the same problem  as the user you have just responded to, how do you advise I proceed with obtaining the original part that should have been included ab initio. This device is barely two months old and I have just found this thread.

[rick-s]

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

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