"The Windows Event Log Service must be running"

[rbrbrb2]

I have found out that each time HP support Assistant starts, it fails with error "The Windows Event Log Service must be running". Meanwhile the service is running and restart of the service does not help.

This is the same problem that I found here: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/quot-The-Windows-Event-Log-Serv...

I tried all the tips including:

Follow [content removed] 

, but I get the same error message.

[ub6424]

Hello @rbrbrb2 

Sorry to hear that you are having problems ... I would like to help you.

(1) Follow

5 Ways to Fix the "Event Log Service Is Unavailable" Error on Windows

(2) Please report back

[rbrbrb2]

I did all that, but the error still appears.

[ub6424]

Hello @rbrbrb2

(1) Install old HP Support Assistant version

HP Support Assistant

8.4.14.41 Rev.A

32.3 MB

Apr 7, 2017

Download

(2) Restart Windows

(3) Uninstall old HP Support Assistant version

(4) Restart Windows

(5) Download and install

HP Support Assistant (Microsoft Apps Store)

or

HP Support Assistant 9.19.52.0

or

HP Support Assistant

9.20.22.0 Rev.A

165.9 MB

Sep 30, 2022

Download

(6) Please report back

[rbrbrb2]

I already did that.

It did not help.

[ub6424]

Hello @rbrbrb2 

(1) Restart Windows

(2) Please check <Windows integrity> Part 1

Open cmd.exe (right click) as administrator and execute:

chkdsk /f c:

( Answer question with Y=Yes )

(3) Restart Windows and let chkdsk do the work at startup

(4) Please check <Windows integrity> Part 2

Open cmd.exe (right click) as administrator and execute:

sfc /scannow

msdt.exe /id WindowsUpdateDiagnostic

Dism /Online /Cleanup-Image /ScanHealth

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /RestoreHealth

(5) Please report your results ( of each command )

[rbrbrb2]

All the commands were executed (as administrator).

No errors were detetected.

 the hp pc hardware diagnostic starts (and ends) with the error as before.

[ub6424]

Hello @rbrbrb2 

Either a Windows reset or a complete Windows reinstallation will help. Before that, all important private data must be backed up!

Kind regards

[rbrbrb2]

Thank you for your suggestions.

I am not shure if that would help, also that is too much work just for the HP Hardware Testing software.

All other software works fine. I just wanted to get information about the Hardware.

I will never install windows again on this computer.

[ub6424]

Hello @rbrbrb2 

(1) For Diagnositcs outside of Windows download and install

HP PC Hardware Diagnostics UEFI

8.7.2.0 Rev.A

62.4 MB

Aug 21, 2022

Download

(2) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(3) To get Hardware Information download and install and run

--->>> Popular HWiNFO Diagnostic Sofware

Kind regards