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‎06-13-2019 03:10 PM

HP Recommended
Product: touchsmart 610-1030f
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I attempted to upgrade my memory from 4gb to 8. The machine has 4 sockets and I was able to find 2 sets of 4gb. The problem is 2 of the 4 sockets are unresponsive, the computer won't even boot up, but works fine if I only use 2 sockets which gives me 8gb. Why won't the other sockets work (the beige ones in the pic? I've never used them before.20190611_100849.jpg

 

1 REPLY 1

‎06-13-2019 05:23 PM

HP Recommended

@CGPlenty,

Your HP TouchSmart 610-1030f only supports modules made with a specific type of chip.  Memory is not off-the-shelf.

Where/what was the source of the new 4GB modules?  Are these specified to that motherboard?

Sourcing guaranteed modules from Crucial

 

PS<> Remember to power-off prior to any tests.

Try the working modules in the other slots.  Try 1 module in each socket.

 

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