Re: touchsmart memory sockets - HP Support Community

CGPlenty · ‎06-13-2019

Hi,

I attempted to upgrade my memory from 4gb to 8. The machine has 4 sockets and I was able to find 2 sets of 4gb. The problem is 2 of the 4 sockets are unresponsive, the computer won't even boot up, but works fine if I only use 2 sockets which gives me 8gb. Why won't the other sockets work (the beige ones in the pic? I've never used them before.

wb2001 · ‎06-13-2019

@CGPlenty,

Your HP TouchSmart 610-1030f only supports modules made with a specific type of chip. Memory is not off-the-shelf.

Where/what was the source of the new 4GB modules? Are these specified to that motherboard?

Sourcing guaranteed modules from Crucial

PS<> Remember to power-off prior to any tests.

Try the working modules in the other slots. Try 1 module in each socket.

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touchsmart memory sockets

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