cancel
CGPlenty Honor Student
Honor Student
3 1 0 0
Message 1 of 2
107
Flag Post
HP Recommended

touchsmart memory sockets

touchsmart 610-1030f
Microsoft Windows 10 (64-bit)

Hi,

I attempted to upgrade my memory from 4gb to 8. The machine has 4 sockets and I was able to find 2 sets of 4gb. The problem is 2 of the 4 sockets are unresponsive, the computer won't even boot up, but works fine if I only use 2 sockets which gives me 8gb. Why won't the other sockets work (the beige ones in the pic? I've never used them before.20190611_100849.jpg

 

1 REPLY 1
Provost Provost
Provost
9810 9674 1307 3510
Message 2 of 2
86
Flag Post
HP Recommended

touchsmart memory sockets

@CGPlenty,

Your HP TouchSmart 610-1030f only supports modules made with a specific type of chip.  Memory is not off-the-shelf.

Where/what was the source of the new 4GB modules?  Are these specified to that motherboard?

Sourcing guaranteed modules from Crucial

 

PS<> Remember to power-off prior to any tests.

Try the working modules in the other slots.  Try 1 module in each socket.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation