website can't identify my motherboard

[SteveG1959]

Unable to identify mobo via HP website.  I'd like to upgrade RAM, looking for tech specs.
Website says serial num invalid.  Product num not recognised
HPSupportSolutionsFramework-13.0.1.131.exe fails to install despite no visible errors

Do I really have to open the box?  It's a bit inaccessible. 🙂

msinfo32 gives me:
System Name HP-PRODESK-600-
System Manufacturer HP
System Model HP ProDesk 600 G6 Small Form Factor PC
System Type x64-based PC
System SKU 2H0X7PA#ABG
Processor Intel(R) Core(TM) i5-10400F CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date HP S07 Ver. 02.23.00, 2025-07-04
SMBIOS Version 3.2
Embedded Controller Version 9.08
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8714
BaseBoard Version KBC Version 09.08.26

PS C:\Users\Steve> Get-WmiObject win32_baseboard | Format-List Product,Manufacturer,SerialNumber,Version

Product : 8714
Manufacturer : HP
SerialNumber : PJJRL0DMVF4542
Version : KBC Version 09.08.26

Any constructive advice very welcome.

[Paul_Tikkanen]

See the HP Quickspecs for the model series at the link below, page 20 for the amount of supported memory by form factor.

HP ProDesk 600 G6 Commercial Desktops PC

According to the specs, the PC can support up to 4 x 32 GB of DDR4-2666 MHz memory.

[SteveG1959]

Hi Paul, thanks. 
How can I be sure I have the original motherboard/mainboard/system board? 
Mine doesn't have integrated wifi, for example.
HP web and System Info seem not to use the same ID details 😄
Looks like I might have to wait till I can open the box and look 🙂

[Paul_Tikkanen]

You're very welcome.

Built in Wi-Fi is an option that very few of the PC's come with, but 100% of the system boards come with the M.2 Wi-Fi card slot.

The Crucial memory report also indicates that 128 GB of memory is supported.

HP HP ProDesk 600 G6 Small Form Factor | SSD & RAM Upgrades | Crucial EU

You can also run this command in Windows Powershell as administrator to confirm how much memory your PC can support:

Get-CimInstance -ClassName Win32_PhysicalMemoryArray | Select-Object MaxCapacityEx, MemoryDevices

[SteveG1959]

Thanks again Paul.

The quick specs and other info you gave me are the right ones.

I guess there are several variations of the model I have (purchased second hand and wonderful) but being unable to find a match for my ID & serial numbers (and the i5 10th gen processor) as identified by various software was concerning.  

I wanted to make sure I got the right RAM for upgrading.  It turns out the system is quite flexible so I'll try to get it done today.

Website issue identifying the board still a problem but my reason for looking is resolved.

Opening the case to photograph the physical board and RAM labels then goggling the images was the solution to that.

Seasons greetings to all.

[Paul_Tikkanen]

Anytime. 

Glad to have been of assistance. 

Have a great holiday season!

Cheers,

Paul