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mozzart
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Solved!

why does hp NOT support models that are older than 4 years?!?

HP Recommended
hp deskjet f380 all-in-one
Microsoft Windows 10 (64-bit)

see subject. 

someone who isn't very happy with the company. 

mozzart

1 ACCEPTED SOLUTION

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old_geekster
Level 16
Level 16
25,332 18,958 2,930 9,356
Message 4 of 4
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Hey, I hear ya!  Just know that miracles do happen.  I saw one personally.  However, I doubt if HP's policy will change anytime soon!!

 

Stay safe and healthy, Mozzart!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

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old_geekster
Level 16
Level 16
25,332 18,958 2,930 9,356
Message 2 of 4
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@mozzart , welcome to the Community.

 

I am not speaking for HP, but I felt that I had to give you my perspective.  Each year HP releases hundreds, if not thousands, of new models - Computers and Printers.  The models are changing so rapidly that it would be impossible for them to keep providing software and drivers for all of them.  It is a very involved process to develop and maintain firmware and drivers.  Also, the operating systems change and are evolving at least every 6 months.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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mozzart
Author
Level 2
21 19 0 0
Message 3 of 4
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hi, 

so it's just the way i thought it might be.

shame about the hardware which still is working properly, apart from the hp solution centre. 

cheers

mozzart

still waiting for a miracle. 😊

 

 

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old_geekster
Level 16
Level 16
25,332 18,958 2,930 9,356
Message 4 of 4
Flag Post
HP Recommended

Hey, I hear ya!  Just know that miracles do happen.  I saw one personally.  However, I doubt if HP's policy will change anytime soon!!

 

Stay safe and healthy, Mozzart!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Was this reply helpful? Yes No
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