cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
155
Flag Post

wireless mouse not working correctly

HP Recommended
Paviilion All-in-One 24-r0XX
Microsoft Windows 10 (64-bit)

The mouse now randomly brings up the "sub-menu" which is normally displayed as a result of a "Right Click".  Renewing the batteries does not solve the problem.

Can I purchase just a replacement mouse (and then synch it with my existing keyboard) or must I buy a "kit" comprising Mouse and Keyboard.

Can anyone tell me how to find the Model Numbers for both units, so that I can locate direct replacements?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
7,992 7,994 337 513
Message 2 of 4
Flag Post
HP Recommended

@Noyna Welcome to HP Community!

 

I understand that the wireless mouse is not working.

 

In that case, I would suggets you contact our phone support and replace the mouse.

 

 Please refers to the below link to find the product number.

 

https://support.hp.com/in-en/document/c01492484

 

If you are unable to find the product number of the mouse. Please contact support with the computer serial number.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Praveen 196, Thanks for your reply.

Unfortunately, I cannot find a phone number to contact anyone.  Also, I cannot find the Product Number of either the Mouse or the keyboard - despite following your instructions.

I have already purchased one new HP Mouse Z3700 Model G5N; but I cannot get this to work in conjunction with my Keyboard.  (I believe that the Keyboard and Mouse are a "single unit" because there is only one USB Receiver/Transmitter and the Keyboard does not have an On/Off Switch)

I have tried to install a Wired Mouse (sadly not an HP Product), in conjunction with the HP Keyboard, with the HP Mouse turned off; but the problem still persists.  Quite randomly, the Right Click Sub-Menu appears on the screen and prevents any action until it is cleared.

Is there any way that I can determine whether the fault lies with the Mouse, the Keyboard, the Computer, a Windows Update or the Software?

A telephone contact in UK would be very welcome and I will willingly purchase a replacement for whatever product is found to be faulty.  I fully accept that my HP Pavilion is out of Warranty.

Hope you can help to reduce the frustrations of an octogenarian!  

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
16,102 16,081 1,011 1,004
Message 4 of 4
Flag Post
HP Recommended

You are correct the Keyboard / Mouse is a single unit using the same Receiver / Transmitter

 

You can contact HP UK Sales Team on 0207 660 3859.

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation