HP Z Remote Graphics Software (RGS) - 3D SpaceMouse Not Working After Windows 11 25H2 Update

[A_Gayathri]

HP Z Remote Graphics Software (RGS) users may experience an issue after upgrading to Windows 11 version 25H2 where a connected 3Dconnexion SpaceMouse is no longer detected or functional within a remote RGS session.

• The SpaceMouse is not recognized by HP Z RGS.
• Updating HP Z RGS to version 26.6.0.9951 does not resolve the issue.
• The Enable Remote USB option is unavailable or grayed out.
• The Enable Clipboard option is unavailable or grayed out.

After upgrading to Windows 11 25H2, users might observe:

• No SpaceMouse input within the remote session.
• Remote 3D navigation functions stop working.
• USB redirection features appear disabled.
• Clipboard sharing cannot be enabled.
• The SpaceMouse functions normally outside of the RGS environment.

 

Operating System

• Microsoft Windows 11 Version 25H2 

Software

• HP Z Remote Graphics Software (RGS)
• HP Z RGS version 26.6.0.9951 reported as installed during troubleshooting 

Peripheral

• 3Dconnexion SpaceMouse devices utilizing USB redirection within RGS sessions.

Troubleshooting Steps

1. Verify Local Device Functionality

1. Disconnect and reconnect the SpaceMouse.
2. Confirm Windows detects the device in Device Manager.
3. Verify the device functions correctly in local applications.

If the SpaceMouse does not work locally, resolve the hardware or driver issue before troubleshooting HP Z RGS.

2. Confirm HP Z RGS Version

1. Launch HP Z RGS.
2. Check the installed version.
3. Verify that the latest available release is installed.

The reported case indicates that version 26.6.0.9951 was already installed and the issue persisted.

3. Check USB Redirection Availability

The SpaceMouse relies on proper USB redirection between sender and receiver systems.

1. Open HP Z RGS settings.
2. Verify whether Enable Remote USB is available.
3. If the option is disabled or grayed out, document the behavior for further investigation.

The reported issue specifically notes that the Remote USB option could not be enabled.

4. Review Clipboard Redirection Status

1. Open HP Z RGS settings.
2. Check whether Enable Clipboard can be enabled.
3. Record any restrictions or disabled states.

The original report indicates that the Clipboard setting was also unavailable after the Windows 11 25H2 update.

5. Validate Device and USB Drivers

1. Open Device Manager.
2. Expand:
   • Human Interface Devices
   • Universal Serial Bus Controllers
3. Check for warning symbols or device errors.
4. Install any available driver updates from the device.

6. Test with Another USB Device

To determine whether the problem is exclusive to the SpaceMouse or affects USB redirection generally:

1. Connect another USB peripheral.
2. Attempt to redirect the device through HP Z RGS.
3. Compare results with the SpaceMouse behavior.

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