-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- HP Support Community Knowledge Base
- Desktops Knowledge Base
- Desktop Knowledge Base
- Troubleshooting HP Monitor Randomly Going Black, security up...
Experiencing Windows update was a security update (KB5079473) (26200.8037) issues where your HP monitor is randomly going black and then coming back on.
Here are some detailed troubleshooting steps you can follow:
1. Check Cable Connections
- Ensure all cables are securely connected: Occasionally, cables can become loose or disconnected, particularly HDMI, VGA, or DVI cables.
- Try different cables: Sometimes cables might be faulty, so it's advisable to try using different cables to see if the problem persists.
2. Update Graphics Drivers
- Check for updates: Visit HP's website for graphics driver updates.
- Use Device Manager: Open Device Manager, find your graphics adapter, right-click and select "Update driver software."
- Manual installation: If updates are available, download them manually from the Hp website and install them.
3. Revert Windows Update
- System Restore: If the recent update may be causing the issue, consider reverting your computer to a previous restore point when the monitor was functioning properly.
- Uninstall update: Go to 'Settings' > 'Update & Security' > 'View update history' > 'Uninstall updates,' and uninstall the recent Windows update to see if this resolves the issue.
4. Check Power Settings
- Adjust power plan settings: Navigate to 'Control Panel' > 'Power Options' and ensure your monitor is not set to turn off or sleep too frequently.
- Disable sleep mode: Try setting your power plan to 'High performance' and make sure that display sleep settings are set appropriately.
5. Monitor Hardware Check
- Test the monitor: Connect the monitor to another computer or device to determine if the issue persists. If the monitor works correctly, the issue may be with your PC.
- Inspect the monitor’s hardware: If the problem continues, check for any physical damages or issues with the monitor itself.
6. Scan for Malware or Virus
- Occasionally, malware may interfere with device functionality.
- Use Windows Security: Perform a full scan to rule out any malicious software.
7. Additional Diagnostics
- HP Support Assistant: Use the HP Support Assistant for diagnostics and ensure all drivers and firmware are up to date.
Possible Causes
- Driver Conflicts: Recent software updates sometimes lead to incompatibility issues with existing drivers.
- Power Settings: Incorrect power settings may cause monitors to turn off intermittently.
- Hardware Issues: Faulty cables or damage to the monitor may also cause random blackouts.
- Software Bugs: Sometimes an update can affect system performance and hardware interaction leading to malfunction.
Need help or have any questions? Start a new discussion here and get the answers you need.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.