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‎07-29-2019 07:34 AM

HP Recommended
Product: Envy 750-267C
Operating System: Microsoft Windows 10 (64-bit)

Update 1903 failed to install with error 0X8007042B  0X2000D "The installation failed in SAFE_OS phase with error during MIGRATE_DATA operation."  I have tried DISM, SFC and removed the antivirus, could use some help with this one.

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Accepted Solutions

‎07-30-2019 10:19 AM

HP Recommended

Finally solved this dilemma.

Performed a clean boot, then reinstalled 1809 update, followed immediately by the 1903 update and all is good.

View solution in original post

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4 REPLIES 4

‎07-29-2019 10:39 AM - edited ‎07-29-2019 05:49 PM

HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

Check this Microsoft site (Link) for a possible solution. the secondary 0X2000D identifier in your error versus the site error 0X4000D identifier only changes where the error is happening. Your error is the SAFE_OS phase, the linked error example is happening in the OOBE_BOOT phase

 

It looks like you have a file, application, or driver that can't be migrated during the SAFE_OS phase. You would have to check the logs, find the issue, and remove it.

 

I would suggest to only connect a monitor, keyboard, and mouse during the upgrade or clean installation.

 

Added thoughts:

 

Usually WIFI and Bluetooth devices and drivers can cause update problems.

 

It could even be a printer driver.

 

Regards

Was this reply helpful? Yes No

‎07-30-2019 10:19 AM

HP Recommended

Finally solved this dilemma.

Performed a clean boot, then reinstalled 1809 update, followed immediately by the 1903 update and all is good.

Was this reply helpful? Yes No

‎07-30-2019 10:22 AM

HP Recommended

Hi Geodane,

 

Thanks for the reply.

 

Just wanted to know it worked.

 

Regards

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‎08-03-2019 05:33 AM

HP Recommended

Installed Windows 1903 on HP pavilion laptop and now it won't boot up. I did a hard reboot with no change. What next?

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