cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
kiss273
Level 1
10 4 0 0
Message 1 of 2
124
Flag Post

A few days I updated my Windows 10 then everything got messed up. Updated Wind. 10 3 times did not

HP Recommended
Microsoft Windows 10 (64-bit)

A few days ago my Windows 10 did some updates and since then my computer is all messed up.  Having to use a microsoft number to log in and it ALWAYS fails, I want to use a password.  My printer which was working will not print out anything.  I have updated my computer 3 times and it's failed each time.

 

What else can I do?  Do I need to go back to Windows 7?  If so, how do I turn back time to Windows 7?  And if I do then can I download windows 10 and maybe it will work?  I've had Windows 10 for a couple of years but never had all these problems.

 

Thanks,

kiss 273

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post
HP Recommended

@kiss273 

Sorry, but an in-place update from Win7 to Win10 is known to corrupt the HP recovery information so after that, there is no way to go back to Win7.  You are now stuck using Win10.

 

You should go into Windows Update and see if you can remove the recent update.  You do that by going into Settings --> Update and Security --> Windows Update --> View Update History --> Uninstall Updates



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation