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‎01-03-2021 10:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

A few days ago my Windows 10 did some updates and since then my computer is all messed up.  Having to use a microsoft number to log in and it ALWAYS fails, I want to use a password.  My printer which was working will not print out anything.  I have updated my computer 3 times and it's failed each time.

 

What else can I do?  Do I need to go back to Windows 7?  If so, how do I turn back time to Windows 7?  And if I do then can I download windows 10 and maybe it will work?  I've had Windows 10 for a couple of years but never had all these problems.

 

Thanks,

kiss 273

1 REPLY 1

‎01-03-2021 10:22 AM

HP Recommended

@kiss273 

Sorry, but an in-place update from Win7 to Win10 is known to corrupt the HP recovery information so after that, there is no way to go back to Win7.  You are now stuck using Win10.

 

You should go into Windows Update and see if you can remove the recent update.  You do that by going into Settings --> Update and Security --> Windows Update --> View Update History --> Uninstall Updates



I am a volunteer and I do not work for, nor represent, HP
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