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- AIO HP HP ENVY All-in-One 27-b2XX

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01-27-2020 05:53 PM
Hi
We bought few of these for our company
Started having issues with sound
Then one went down with some kind of hardware issue, I tried to work on it, had to open the base unit, make holes, open a steel plate, and God knows what, seems like way too much, just a bad design
Then the unit stopped booting up.
I sent it in for repairs, and the screen broke on the way, so now they are asking $500 for the repair, we had to find out for what, took 1 week to find out.
There is something weird happening at this repair center
Now we have one more of these go down,
Is there anyone out there, with issues like these?
Solution?
01-27-2020 08:18 PM - edited 01-27-2020 08:24 PM
Hi,
Look, you have to deal with the shipper and the HP service center if the screen broke during shipping.
I don't think this forum can help you.
Will notify HP Forum Moderators.
Regards
01-28-2020 08:10 AM
Hi @alivcc
Welcome to the HP Support Community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Asmita
I am an HP Employee