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alivcc
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Message 1 of 3
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AIO HP HP ENVY All-in-One 27-b2XX

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HP HP ENVY All-in-One 27-b2XX
Microsoft Windows 10 (64-bit)

Hi

We bought few of these for our company

 

Started having issues with sound

Then one went down with some kind of hardware issue, I tried to work on it, had to open the base unit, make holes, open a steel plate, and God knows what, seems like way too much, just a bad design

Then the unit stopped booting up.

I sent it in for repairs, and the screen broke on the way, so now they are asking $500 for the repair, we had to find out for what, took 1 week to find out.

There is something weird happening at this repair center

Now we have one more of these go down, 

Is there anyone out there, with issues like these?

Solution?

2 REPLIES 2
Grzwacz
Level 12
Level 12
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Message 2 of 3
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HP Recommended

Hi,

 

Look, you have to deal with the shipper and the HP service center if the screen broke during shipping.

 

I don't think this forum can help you.

 

Will notify HP Forum Moderators.

 

Regards

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asmita6658
HP Support Agent
HP Support Agent
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Message 3 of 3
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Hi @alivcc

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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