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- After Microsoft Windows 10 Home update HP Envy 750-427c not...

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04-18-2021 05:54 PM
Recently performed Microsoft Windows 10 Home update. Just like past updates HP Envy 750-427C failed to boot. Tried every HP boot option, all failed. I believe it's the HP software. This has happened almost everytime I performed a Windows 10 update. Even when I created a restore point the system would not reboot. Latest message is Blue screen with message from Automatic Repair saying ' Your PC did not start correctly' that was after trying a restore point created directly from Windows 10 before the up date! In past I had to do a reset to get the system back only for it to happen again for the next update. It's not like you can turn off the updates in 10 home. You can only pause them. Each time you do a reset you lose the programs you had. I have lost many programs and subscriptions thanks to HP and their Boot software. Lets not forget they do not give you any restore media either! Just a partition that only works when you reset not when you need to recover! Any suggestions?
04-19-2021 10:05 AM
In terms of your last comment -- HP could not possibly do this! If what you're asking for is a way, presuming your PC crashed today, to recover it to where it was yesterday -- the ONLY way to do that is to have a complete image backup from yesterday stored on an external drive. HP can not possibly do that for you, so blaming HP is useless. You would have to create such a backup yourself and if you indeed wanted a daily recovery feature, you would have to do such a backup every day.
The HP function is a factory reset -- and that restores the PC to its original state -- and that's all it is designed to do.
When you say is it not booting, you need to tell us what you are seeing when you try to boot it. We might be able to provide some workarounds, depending on what is being shown.
I am a volunteer and I do not work for, nor represent, HP
04-21-2021 01:26 PM
Hi and thank you for your help. However your misguided here.
1. There was a time when restore media/install media was provided, think CD, DVD, USB etc.
Maybe your too young to know.
2 I did provide the message. I think you missed it. Reread post please.
3. I have a 14T and 5T external usb drives attached and the even when directed there still will not reboot,
HP software will not go there to reboot.
4. Yes you can have an almost identical mirror if you are only restoring the operating system. Any changes very recently made will not be reflected unless your mirroring your system.
5. Yes it is the hp software because it only happens with my HP system not my others and only with up dates.
6. From my research there have been a lot of complaints about this very same issue.
7. If you don't have anything positive to add please don't post.
Regards...