-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
38,402
8,282
3,268
HP Recommended
Don't know why folks seem to think a System Reset is a Miracle Cure for anything that ails a PC.
If there is any hardware issue, which the primary reason folks do this, the reset is certain to fail and leave you with a nonworking PC.
Need to know WHY you did the reset.
The most common way to fix this is to reinstall Windows from scratch using a USB stick built from the HP Cloud Recovery tool -- but that will erase everything on the PC, including all your account info. And although you will then create a new account, even if you use the same "name", Windows does not actually use that "name" to identify your files, so once again, internally., it will have a different "name".
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community