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HP ENVY Desktop PC TPE01-2000i (1K4E8AV)

After a system reset the identity of my PC changed. My phone is no longer connecting to it and all of my contacts show that it does not recognize the PC as an authorized unit.

1 REPLY 1
HP Recommended

Don't know why folks seem to think a System Reset is a Miracle Cure for anything that ails a PC.


If there is any hardware issue, which the primary reason folks do this, the reset is certain to fail and leave you with a nonworking PC.


Need to know WHY you did the reset.


The most common way to fix this is to reinstall Windows from scratch using a USB stick built from the HP Cloud Recovery tool -- but that will erase everything on the PC, including all your account info. And although you will then create a new account, even if you use the same "name", Windows does not actually use that "name" to identify your files, so once again, internally., it will have a different "name".



I am a volunteer and I do not work for, nor represent, HP
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