All in one PC overheating while playing games.

[kelz1030]

Hi, anytime I play a video game my computer over heats and shuts down. It happens within an hour. It also has never done this before so very unusual. I don't know how to open up the computer to clean it out to see if that's the issue.

[Flower_Bud]

@kelz1030

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, your PC overheats while playing games,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Have you made any hardware/software changes made?

Does this happen while working/ browsing on your PC? 

Let's try these steps to resolve the issue: 

Placing the computer in a cooler room: A small difference in temperature might be all that is needed to prevent a component from failing. Move the computer to a cooler room in the house or office. If this is not an option, continue with the next step.

Updating the BIOS: After releasing a computer, HP regularly provides updates for BIOS and other components. Updating the BIOS can help resolve issues with heat in your PC. See HP Desktop PCs - Updating the BIOS for instructions.

Testing for hardware failures

• Press the Power button to turn on the computer and immediately press the F2 key repeatedly, about once every second, until you see HP PC Hardware Diagnostics UEFI.
• From the UEFI main menu, click System Tests, then click Quick Test.
• Click Run once.
• While the test is running, the time remaining and test result for each component are shown on the screen. The test can take up to 15 minutes.
• If no system component failed, please go back to main menu and Exit from the screen
• If a component fails a test, write down the information so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

Let me know how this goes,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Cheers 🙂

[mdklassen]

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@kelz1030 wrote:

Anytime I play a video game my computer overheats and shuts down.

It happens within an hour.

It also has never done this before so very unusual.

I don't know how to open up the computer to clean it out, to see if that's the issue.

---

The manuals for your computer: HP All-in-One - 24-g014 (Touch) (ENERGY STAR)

do not give disassembly instructions.  Sigh.

Google-search for "download free SPECCY".

Download, install, and run SPECCY, to report:

• processor temperature
• motherboard temperature
• disk-drive temperature
• speed (RPM) of the internal fan

Run it as soon as possible after Windows starts, to get "baseline" numbers.

Run your game for 30 minutes, pause it, and rerun SPECCY, to get new numbers.

Tell us both sets of numbers.

Disconnect the AC power-cord from your All-In-One.

Take a can of compressed-air, and shoot some air into every possible vent, to try to clean it.

Keep the can upright, so nothing other than air comes out of the can.

Or, take it to a computer technician, and let a professional clean it.

[kelz1030]

Okay, I updated the BIOS and then ran SPECCY as asuggest and here is what I got.

Just starting:

Intel Core i3 6100U

Average Temperature 53 °C

S.M.A.R.T

StatusGood

Temperature28 °C

Temperature RangeOK (less than 50 °C)

CPU

Intel Core i3 6100U @ 2.30GHz 40 °C

Skylake-U/Y 14nm Technology

Storage

931GB TOSHIBA DT01ACA100 (SATA )29 °C

While playing for around 20-30 minutes:

CPU

Intel Core i3 6100U @ 2.30GHz  72 °C

Skylake-U/Y 14nm Technology

Storage

931GB TOSHIBA DT01ACA100 (SATA )33 °C

Average Temperature 71 °C

S.M.A.R.T

Status Good

Temperature 34 °C

Temperature Range OK (less than 50 °C)

I still need to get canned air, I will be doing that in the next day or so. I have been working so not able to get it yet. 

[kelz1030]

Another update:

I've opened it up to see if it was dirty and it was spotless, I still used air to blow out what very little dust was there. Also, it is in a cool room.  ALl romos are we have central air lol 🙂 

[NXT_Gen_Industr]

Good morning,

To be honest, i did not look at how old this thread is! If however your problem persists i can try and help... This can be done at home in a clean area if you feel comfortable, if not please do NOT attempt it as it can make the issue worse. It is a cheap fix for most computer shops, NOT big ones like geek squad lol. Remove the back of your HP, then if yours is anything like mine you will have to remove the metal shielding from over the CPU. Now you can access the heatsink and cpu. Once you remove the heatsink you can clean the CPU and heatsink to reapply thermal paste. This is not a guaranteed fix but it could help to have new thermal paste as a computet gets older. I change mine usually once every 6 months or so depending on usage patterns. 

[LeoKob]

Good morning,

I discovered that subject and it is totally applicable to my case - except I am not playing games and my office HP 24-e0XX is getting overheated regularly from running Outlook and Google Chrome. And I can't figure out what specifically drives temperature up.

I have read above about that SPECCY program - and gonna run it now.

I will post my reports.

If anybody can help - it will be greatly appreciated.