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- All in one doesn’t show login box on home screen, so can’t o...

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04-28-2020 12:01 PM
@reconbro152 Welcome to HP Community!
Please provide the correct product number. Also, let us know which operating system you are using.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
HTTP://support.hp.com/us-en/document/c03754824
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04-29-2020 04:44 PM
HP 20 all in one pc.
20-c 023w
product number- V8p88aa#aba
the background is showing with no log in screen.
This desktop has been giving me problems since I purchased it. It is extremely slow. I didn’t feel like returning it after setting it up.
04-30-2020 02:31 PM
Thank you for the update.
I understand that you are unable to login since the Login Box does not show up.
I'd like to help.
I see that you have already attempted a System Restore which failed.
I appreciate you attempting this crucial troubleshooting steps.
Let's try restarting the Notebook in Safe Mode.
- Shut Down the Notebook. Upon restarting keep tapping the F11 key every one sec
- On the Choose an option screen, tap or click Troubleshoot.
- Tap or click Startup Settings. If you don't see Startup Settings, tap or click Advanced options, and then tap or click Startup Settings.
- Tap or click Restart, and then wait while your computer restarts.
- On the Startup Settings screen, Choose Safe Mode with Command Prompt and restart.
- Copy and paste the below command and press Enter.
net user administrator /active:yes
- Close the Command Prompt.
- Try to login though Built-in Administrator and create a New User Account.
- Then restart your Notebook and try logging into the new Account
You can refer to this Microsoft Forum Link
Let me know how it goes.
Have a nice day!!