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reconbro152
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All in one doesn’t show login box on home screen, so can’t open computer programs

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All in one pavilion

All in one pavilion AMdA6

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praveen196
HP Support Agent
HP Support Agent
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@reconbro152 Welcome to HP Community!

 

Please provide the correct product number. Also, let us know which operating system you are using.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

HTTP://support.hp.com/us-en/document/c03754824

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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HaywardT
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Message 3 of 4
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HP 20 all in one pc.

 

20-c 023w

product number- V8p88aa#aba 

 

the background is showing with no log in screen. 
This desktop has been giving me problems since I purchased it.  It is extremely slow. I didn’t feel like returning it after setting it up.

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praveen196
HP Support Agent
HP Support Agent
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@HaywardT

 

Thank you for the update.

 

I understand that you are unable to login since the Login Box does not show up.

 

I'd like to help.

 

I see that you have already attempted a System Restore which failed.

 

I appreciate you attempting this crucial troubleshooting steps.

 

Let's try restarting the Notebook in Safe Mode.

 

- Shut Down the Notebook. Upon restarting keep tapping the F11 key every one sec

 

- On the Choose an option screen, tap or click Troubleshoot.

 

- Tap or click Startup Settings. If you don't see Startup Settings, tap or click Advanced options, and then tap or click Startup Settings.

 

- Tap or click Restart, and then wait while your computer restarts.

 

- On the Startup Settings screen, Choose Safe Mode with Command Prompt and restart.

 

- Copy and paste the below command and press Enter.

                net user administrator /active:yes

 

- Close the Command Prompt.

 

- Try to login though Built-in Administrator and create a New User Account.

 

- Then restart your Notebook and try logging into the new Account

 

You can refer to this Microsoft Forum Link

 

Let me know how it goes.

 

Have a  nice day!!

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