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All in one doesn’t show login box on home screen, so can’t open computer programs

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All in one pavilion

All in one pavilion AMdA6

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@reconbro152 Welcome to HP Community!


Please provide the correct product number. Also, let us know which operating system you are using.


Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 


Click here for steps on finding the information we need!


Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.




Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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HP 20 all in one pc.


20-c 023w

product number- V8p88aa#aba 


the background is showing with no log in screen. 
This desktop has been giving me problems since I purchased it.  It is extremely slow. I didn’t feel like returning it after setting it up.

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HP Support Agent
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Thank you for the update.


I understand that you are unable to login since the Login Box does not show up.


I'd like to help.


I see that you have already attempted a System Restore which failed.


I appreciate you attempting this crucial troubleshooting steps.


Let's try restarting the Notebook in Safe Mode.


- Shut Down the Notebook. Upon restarting keep tapping the F11 key every one sec


- On the Choose an option screen, tap or click Troubleshoot.


- Tap or click Startup Settings. If you don't see Startup Settings, tap or click Advanced options, and then tap or click Startup Settings.


- Tap or click Restart, and then wait while your computer restarts.


- On the Startup Settings screen, Choose Safe Mode with Command Prompt and restart.


- Copy and paste the below command and press Enter.

                net user administrator /active:yes


- Close the Command Prompt.


- Try to login though Built-in Administrator and create a New User Account.


- Then restart your Notebook and try logging into the new Account


You can refer to this Microsoft Forum Link


Let me know how it goes.


Have a  nice day!!

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