All-in-one system recovery failed

[little-nellie]

I purchased a USB recovery media from HP. During steps of the installation, it returns an error.

Component: Windows 10 PIN Diagnostic Tools ReD - CPS

Timing: FactpryUpdate

Error: Incorrect brand name

Next Step: Please check model name or feature byte

How do I correct this? The process run on it's own without any input from me. Did HP sent me a bad media?  thanks for your time.

[Paul_Tikkanen]

Hi:

I wouldn't be able to help you with getting the recovery media you purchased to work.

If it doesn't work, then it is usually a show-stopper.

You have two other options to get your PC back up and operational again, if you have access to another Windows PC running W7 64 bit or newer and a 32 GB USB flash drive.

1. Use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC.  This would be equivalent to what you paid HP for the recovery media.

Here is an info link for how to use that utility...

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

If that doesn't work, or you get the same error, then clean install W10 by making bootable installation media using the media creation tool from the link below...Make the 64 bit installation media.  You do not need a product key to enter, since the product key is in your PC's BIOS.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

HP All-in-One - 24-g237c Software and Driver Downloads | HP® Customer Support

[little-nellie]

Thanks..

will create the recovery USB and see what happens.

[Paul_Tikkanen]

You're very welcome.

[little-nellie]

I created the USB boot from the net//  still will not complete. It say..  expect to see the name HPC in FB??  Do you know where this is kept?  may be I can zap it to HPC.

thanks for your time.

[Paul_Tikkanen]

You're very welcome.

Unfortunately, I do not.

I suggest you go with the clean install so you can at least get your PC working again.