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‎03-24-2021 08:26 PM

HP Recommended
Product: HP All-in-One - 24-g237c
Operating System: Microsoft Windows 10 (64-bit)

I purchased a USB recovery media from HP. During steps of the installation, it returns an error.

 

Component: Windows 10 PIN Diagnostic Tools ReD - CPS

Timing: FactpryUpdate

Error: Incorrect brand name

Next Step: Please check model name or feature byte

 

How do I correct this? The process run on it's own without any input from me. Did HP sent me a bad media?  thanks for your time.

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