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‎10-16-2017 07:25 PM

HP Recommended
Product: HP Envy 20
Operating System: Microsoft Windows 10 (64-bit)

Hi, we recently (tonight!) lost our audio driver on our Envy 20.  I have gone to the sound in device manager and there is no driver device listed. We were having some wifi issues and while working on that looked at fixes for audio and when we rebooted, the sound devices were completely removed. How and/or what should we do to reinstall an audio? We have had sound issues forever with this pc. 

 

I know the OS is Windows 10 but not sure if 32 or 64 bit. 

2 people had the same question
10 REPLIES 10

‎10-16-2017 08:56 PM

HP Recommended

@61-Luv_labdogz1

 

What is your HP Envy 20 ? Please check its label at the back

 

Regards.

BH
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‎10-17-2017 06:07 AM

HP Recommended

It is HP Envy 20 TouchSmart AiO PC, product No. H3Z91AA#ABA, let me know if you need any other information and thanks for looking into this for us. 

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‎10-17-2017 02:56 PM

HP Recommended

@61-Luv_labdogz1

 

Your machine actually is an HP ENVY 20-d013w. Its specs

 

       https://support.hp.com/au-en/document/c03506300

 

It came with Windows 8 pre-installed and no support drivers for Windows 10

 

      https://support.hp.com/us-en/drivers/selfservice/hp-envy-20-d000-touchsmart-all-in-one-desktop-pc-se...

 

The problem with  IDT High Definition Audio Driver for Windows 10 has been around and no concrete solution.

 

     https://h30434.www3.hp.com/t5/Notebook-Audio/Windows-10-IDT-High-Definition-Audio-Driver-Bug-Report/...

 

Please try

 

         http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71717.exe

 

Regards.

BH
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‎10-17-2017 05:25 PM

HP Recommended

Hi, so do I just run that file? The .exe file that you recommended? Is there a process I need to follow? Sorry not very tech savvy at all. Thanks so much so far for your time. 

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‎10-17-2017 06:17 PM

HP Recommended

@61-Luv_labdogz1

 

Yes, just download and run (install).

 

Regards.

BH
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‎10-17-2017 08:33 PM

HP Recommended

Thank you! I will run it tomorrow when I have more time and then will let you know the results! 

 

Thanks much!

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‎10-22-2017 07:03 AM

HP Recommended

Hi, shucks, I tried the fix, and this was the message I got...Error Message for Install.JPG

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‎10-22-2017 02:13 PM

HP Recommended

@61-Luv_labdogz1

 

Yesterday (Sunday) I upgraded one of my test machine (7 years old) and Windows 10 automatically updated Sound driver for me:    

 

          updt.png

 

Now please try

 

     http://ftp.hp.com/pub/softpaq/sp81001-81500/sp81305.exe 

 

or older

 

     http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

 

Regards.

BH
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‎10-28-2017 02:26 PM

HP Recommended

Darn, tried the files and I got the abort message again like I did before, saying it does not support it.

 

Help! What more can we do?

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