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‎02-21-2021 01:58 PM

HP Recommended
Product: HP Pavillion 24 All-in-one PC

Hello, When I turn my desktop on it is saying the BIOS recovery files cannot be found or the files are corrupted. Using another computer and a USB Flashdrive download the latest bIOS file from the HP website and create a recovery drive for the pc that needs recovery. 

 

When I enter my product name of my computer it is showing me no bios recovery files. I need help being able to get my computer to work! 

1 person had the same question
1 REPLY 1

‎02-22-2021 02:19 AM

HP Recommended

Every HP computer has a unique "Service Tag", usually on a sticker on the computer's case, or, for a laptop, maybe visible only after removing the battery.  What is your Service Tag? 

 

Is your search limited to "Windows 10", or have you expanded your search to include "Windows 7" or "Windows 8" ?  Sometimes, the collection of BIOS files is linked to a specific Operating System, instead of the one that is running on your "other" computer.

 

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