cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Bunny12345
New member
1 0 0 0
Message 1 of 2
287
Flag Post

BIOS Update Failure

HP Recommended
HP All-in-One 24 g020 Touch
Microsoft Windows 10 (64-bit)

Hello,

 

I have an HP All-in-one touch desktop. Typically, when I turn it on, shortly after startup, it will experience a crash or two with high temperature readings (85-97 C). The crash can occur while browsing the web or opening an application. I saw a video online with someone of a similar issue and their temperature readings dropped when their BIOS updated. I went onto HP Support and downloaded / installed the most recent BIOS update. It successfully downloaded and took me to the restart part of the troubleshooting. Unfortunately, the image was not found / system failure and my only option was to continue startup. I also tried a different BIOS update and the same occurred for that.

 

The two BIOS updates were 

- HP Consumer Desktop PC BIOS Update (ROM Family SSID 81BA) Version: F.49 Rev.A

- HP Consumer Desktop PC BIOS Update (ROM Family SSID 82DD) Version: F.31 Rev.A

(Both failed)

 

Usually after it crashes once or twice it works without crashing but with extremely high temperatures (unnerving). I've already tried a hard reset and safe mode (they failed as well). Do you think the BIOS hardware has been corrupted? Let me know if you know what's wrong or any solutions to the problem! 

 

Thanks

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
137,941 92,603 21,288 28,596
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

I see 3 different BIOS updates on your PC's support page.

 

The only one that is going to work is the one for your PC's BIOS family.

 

HP All-in-One - 24-g020 (Touch) (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

 

HP Consumer Desktop PC BIOS Update (ROM Family SSID 81BA)   F.49

HP Consumer Desktop PC BIOS Update (ROM Family SSID 8245)   F.47

HP Consumer Desktop PC BIOS Update (ROM Family SSID 82DD)  F.31

 

Check your BIOS' system information screen and confirm which ROM family your PC actually has...81BA, 8245 or 82DD.

 

I do not see in any of the release notes for any of the BIOS updates that address an overheating issue.

 

One older BIOS update for the HP Consumer Desktop PC BIOS Update (ROM Family SSID 81BA) (F.35),  Updates EC to N91_R1.13 for Update thermal table to "16-OPP-SKL Fan control table_v1_1_20170413".

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation