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    Fix Windows 10 Update Issues

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BIOS in HP 310-1150 set up in 2010 - can I get an update?

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HP 310 -1150

Product HP Touchsmart 310-1150

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HP Support Agent
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Message 2 of 12
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@Bob2408

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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HP Touchsmart 310-1150

Product Number XS903EA#ABU

Serrial No.CZC1150QKD

 

Cannot open Windows 10 loaded and working about 4 months but now I can't open it.  I've tried all recommended remedies but I either get the Windows Logo then the timer stops rotating and freezes or I get a Blue Screen error 'INACCESSIBLE BOOT DEVICE'

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@Bob2408 I'm afraid your device has not been tested for windows 10, it's best if you switch back to Windows 7 as it was shipped with the device, that said, here's what you need to know about windows 10:

 

HP PCs manufactured before August of 2013 might not have a complete set of hardware and/or drivers required to use all of the features in Windows 10.

  • HP is not testing or developing Windows 10 drivers for these PC products.

  • If you choose to use Windows 10 some features, applications, and connected devices might not work as expected.

  • If you still wish to proceed with using Windows 10 on an untested system, please visit the Windows support site (in English) for information and support.

You may click here for details on obtaining the HP Recovery media and use the same to restore the factory shipped OS.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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Thanks very much for your response. How can I revert to Windows 7 when I can't get onto the system?

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Can I obtain Recovery discs from HP to re-install Windows 7?

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@Bob2408 Yes, you can! I suggest you refer to the link at the bottom of my post on how to obtain the HP Recovery media for Windows 7 and use the same to fix the issue,

Let me know if you need anything else, good luck!

Riddle_Decipher
I am an HP Employee

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As I can't used my HP310 to create a recovery USB can I use my HP Pavilion Laptop with Windows 10 to create a Windows 7 recovery USB by downloading from HP Store?

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Good news - eventually got Recovery Manager on the 310 and have re-installed Window 7.  Many thanks for all your help!

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@Bob2408

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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