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Juliwuli1
New member
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Message 1 of 2
193
Flag Post

Bank avreen

‎02-15-2020 05:26 PM

HP Recommended
Product: Pavilion 24

Brand new out of the box. Batteries in keyboard. Batteries in.mouse and mini key plugged in back for connection. Screen is black on start up with "check hdmi"

 

No idea what this is. Expected a new blue start up page

 

Any.help?

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎02-18-2020 03:56 PM

HP Recommended

@Juliwuli1

 

Welcome to HP support community.

 

Provide the keyboard model number or the product number?

Could you elaborate on the issue?

 

Cheers.

Sandytechy20
I am an HP Employee

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